Junior Customer Success Manger (m/f/d)

Munich & Berlin

Customer Success

Hybrid

FullTime

YOUR JOB
Do you want to start your career in Customer Success while working closely with real customers from day one? Are you excited to learn how SaaS products create measurable value for businesses and build long-term relationships? Do you enjoy communicating, organizing, and taking ownership in a fast-moving environment? As a Junior Customer Success Manager, you’ll support our customers throughout their journey, help them adopt DataGuard’s solutions, and learn how strategic account management works in practice. You’ll grow step by step, supported by an experienced team and clear processes

WE PROTECT THE PEOPLE BEHIND THE DATA
We are a fast-growing security and compliance tech company with a clear purpose: we protect the people behind the data. With over 200 team members worldwide and with offices in Munich, Berlin, London, Vienna and Stockholm we help more than 4,000 global customers get certified fast and build a strong and scalable risk posture. With AI-powered automation, self-serve capabilities and additional tailored expert advice, we offer our customers a seamless security and compliance experience to stay ahead of the rapidly evolving security landscape and challenges like the surge in cyber-attacks.

WHAT YOU'LL BE DOING

You support customer onboarding and ensure a smooth start with DataGuard.
You assist in managing customer accounts and maintaining regular touchpoints.
You help monitor product usage and identify adoption risks early.
You prepare and join customer meetings, including demos and check-ins.
You collaborate with Sales, Product, and Professional Services teams.
You support contract renewals and internal handovers.
You document customer insights and feedback in internal systems.

WHAT YOU'LL GET IN RETURN

The freedom, trust, and tools to do what you love and make an impact in a purpose-driven company, committed to doing genuine good in the digital world.
Enjoy a high degree of flexibility with tailored working hours, choice of work location, and benefits that support your lifestyle, health, and family needs.
Join a secure, future-focused role in a dynamic scale-up positioned to make a major impact in the rapidly expanding Security & Compliance market.
Grow along expert or leadership paths with support from employee accelerator programs, bi-annual feedback cycles, and a personal training budget.
Work in an environment that values autonomy, rapid decision-making, a flat hierarchy, and collaborative, eye-level communication to keep things moving forward.

THE QUALITIES YOU’LL NEED TO SUCCEED

Up to 1–2 years experience in Customer Success, SaaS, or customer-facing roles
Strong communication skills in German and English
Interest in SaaS, technology, or digital products
Customer-focused and service-oriented mindset
Good organization and time management skills
Willingness to learn and grow quickly
Team player in a dynamic environment

LAST BUT NOT LEAST. FROM THE BOTTOM OF OUR HEARTS:
No matter your origin, ethnicity, gender identity, religion or individual requirements; at DataGuard, all that counts is the person you are. As Guards and Guardettes, we are united not only by our dedication, but also by our shared belief in our purpose: Protect the people behind the data. Convince us with your personality and your skills – and together we will make great things happen. We are looking forward to meeting you!

#LI-DNI

Let’s get things started
The hiring process

Our hiring process is a two-way journey. While we learn about your experience, strengths, and ambitions, you’ll also get to know who we are, what drives us, how we work, and the impact we aim to make. From your first interaction, we want you to feel what it means to care deeply, build bridges across ideas and backgrounds, create trust through action, and conquer peaks as a team.

Application

Send us your application.

Interview

Step into the conversation.

Meet the team

Next up, it’s time for you to impress the team.

Founder talk

Meet one of our founders.

Questions?Check out our FAQs

Where are your offices located?

Do you provide support to new team members moving home or arriving from abroad?

How does the onboarding process work?

From day one, we’re dedicated to setting you up for success, with purpose and heart. You’ll be paired with a dedicated buddy who ensures you feel not just welcomed, but truly supported every step of the way. Our onboarding starts with an immersive introduction to our business model, structure, and unique culture—alongside a cohort of new joiners who’ll become part of your first bridge-building network.

Once settled, you’ll dive deeper into your team-specific onboarding, exploring the tools, expectations, and goals that will define your role. Through regular check-ins with your buddy, manager, and People Partner, you’ll stay connected, aligned, and empowered to deliver results early on.

Will I have the option of working from home?

Does DataGuard offer any benefits to their employees?

What is the typical hiring process and timeline?

We aim to move from first conversation to offer within two to three weeks—because we respect your time and energy. But we also know that no two journeys are the same, so we stay flexible where it counts. For us, hiring is more than just filling a role; it’s about building trust, embracing differences, and finding people who are as excited about shaping the future as we are. Throughout the process, you’ll have space to ask questions, connect with our team, and get a real feel for our culture and how we work. Find out more here.

What opportunities are there for career growth and professional development?

We offer two tailored career paths: the Leadership Track for those aspiring to coach and inspire others, and the Expert Track for those looking to deepen their craft and make high-impact contributions as individual contributors.

You’ll have access to a dedicated personal development budget of EUR/GBP 1,500.00 net, biannual performance reviews, and clear development plans to help you level up with confidence. For those stepping into the next stage of their journey, our 12-month “level-up” program offers intensive coaching, workshops, and training to help you grow faster, with real support and direction.

How can we help?
Contact us.

Magdalena Roas

Director Talent

Sofia Knauer

Talent Acquisition Manager

Julia Schmidt

Sr. Talent Acquisition Manager

English

TISAX® is a registered trademark of the ENX Association. DataGuard is not affiliated with the ENX Association. We provide consultation and support for the assessment on TISAX® only. The ENX Association does not take any responsibility for any content shown on DataGuard's website.

All data provided is for information only, based on internal estimates. This information is not indicative of KPIs, and is not given with any warranties or guarantees, expressly stated or implied in relation to accuracy and reliability.

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