Enterprise Customer Success Manager (m/f/d)

Munich, Berlin, Vienna & Germany Remote

Customer Success

Hybrid

FullTime

YOUR JOB

Are you eager to be the strategic partner driving exceptional value for corporate accounts while building lasting relationships with top-level executives? Can you see yourself steering complex, multinational projects with precision, all while showcasing the measurable impact of our solutions on client success?

LET'S PROTECT THE PEOPLE BEHIND THE DATA

We are a fast-growing security and compliance tech company with a clear purpose: we protect the people behind the data. With over 200 team members worldwide and with offices in Munich, Berlin, London, Vienna and Stockholm we help more than 4,000 global customers get certified fast and build a strong and scalable risk posture. With AI-powered automation, self-serve capabilities and additional tailored expert advice, we offer our customers a seamless security and compliance experience to stay ahead of the rapidly evolving security landscape and challenges like the surge in cyber-attacks.

WHAT YOU'LL BE DOING

You lead customer onboarding, ensuring seamless adoption through well-structured processes and customer enablement
You manage projects and stakeholders proactively, driving project success, anticipating issues, and steering multiple projects using proven frameworks and tools
You understand customer needs by gathering insights into challenges and tailoring solutions to maximize satisfaction and business outcomes
You develop account plans, identify upselling and cross-selling opportunities, and collaborate with sales to drive customer expansion and retention
You build and maintain strategic partnerships by understanding client goals and aligning them with company solutions
You monitor customer portfolios, flag risks early, and create anti-churn strategies in collaboration with internal teams

WHAT YOU'LL GET IN RETURN

The proper tools and capacities to build up and lead an ambitious, international team with diverse skill sets
Enjoy the freedom and trust to bring in and execute your ideas with a quick pace, autonomy, and the ability to make impactful decisions.
Gain strategic insights into management topics with the opportunity to actively contribute, working closely alongside leadership and executive peers.
Rapid development opportunities, attractive performance bonuses, and the opportunity to strengthen your leadership skills and business expertise
Step into a stable, forward-looking role within a dynamic scale-up poised to shape the fast-growing Security & Compliance industry

THE QUALITIES YOU'LL NEED FOR A SUCCESSFUL CAREER AT DATAGUARD

Experienced Customer Success Manager, Consultant, or Account Manager in dynamic SaaS environments
Skilled in project management, product demos, executive meetings, conflict resolution, and stakeholder engagement
Interest in Privacy, InfoSec, and Compliance, with a readiness to learn and adapt to evolving regulations
Team player, action-oriented, and customer-focused
Strong communicator, fluent in both German and English

LAST BUT NOT LEAST. FROM THE BOTTOM OF OUR HEARTS:
No matter your origin, ethnicity, gender identity, religion or individual requirements; at DataGuard, all that counts is the person you are. As Guards and Guardettes, we are united not only by our dedication, but also by our shared belief in our purpose: Protect the people behind the data. Convince us with your personality and your skills – and together we will make great things happen. We are looking forward to meeting you!

#LI-DNI

Let’s get things started
The hiring process

Our hiring process is a two-way journey. While we learn about your experience, strengths, and ambitions, you’ll also get to know who we are, what drives us, how we work, and the impact we aim to make. From your first interaction, we want you to feel what it means to care deeply, build bridges across ideas and backgrounds, create trust through action, and conquer peaks as a team.

Application

Send us your application.

Interview

Step into the conversation.

Meet the team

Next up, it’s time for you to impress the team.

Founder talk

Meet one of our founders.

Questions?Check out our FAQs

Where are your offices located?

Do you provide support to new team members moving home or arriving from abroad?

How does the onboarding process work?

From day one, we’re dedicated to setting you up for success, with purpose and heart. You’ll be paired with a dedicated buddy who ensures you feel not just welcomed, but truly supported every step of the way. Our onboarding starts with an immersive introduction to our business model, structure, and unique culture—alongside a cohort of new joiners who’ll become part of your first bridge-building network.

Once settled, you’ll dive deeper into your team-specific onboarding, exploring the tools, expectations, and goals that will define your role. Through regular check-ins with your buddy, manager, and People Partner, you’ll stay connected, aligned, and empowered to deliver results early on.

Will I have the option of working from home?

Does DataGuard offer any benefits to their employees?

What is the typical hiring process and timeline?

We aim to move from first conversation to offer within two to three weeks—because we respect your time and energy. But we also know that no two journeys are the same, so we stay flexible where it counts. For us, hiring is more than just filling a role; it’s about building trust, embracing differences, and finding people who are as excited about shaping the future as we are. Throughout the process, you’ll have space to ask questions, connect with our team, and get a real feel for our culture and how we work. Find out more here.

What opportunities are there for career growth and professional development?

We offer two tailored career paths: the Leadership Track for those aspiring to coach and inspire others, and the Expert Track for those looking to deepen their craft and make high-impact contributions as individual contributors.

You’ll have access to a dedicated personal development budget of EUR/GBP 1,500.00 net, biannual performance reviews, and clear development plans to help you level up with confidence. For those stepping into the next stage of their journey, our 12-month “level-up” program offers intensive coaching, workshops, and training to help you grow faster, with real support and direction.

How can we help?
Contact us.

Magdalena Roas

Director Talent

Dove Dalele

Principal Executive Hiring & Talent Acquisition

Jordan Osborne

Senior Talent Acquisition Manager

English

TISAX® is a registered trademark of the ENX Association. DataGuard is not affiliated with the ENX Association. We provide consultation and support for the assessment on TISAX® only. The ENX Association does not take any responsibility for any content shown on DataGuard's website.

All data provided is for information only, based on internal estimates. This information is not indicative of KPIs, and is not given with any warranties or guarantees, expressly stated or implied in relation to accuracy and reliability.

🏢 Organization Schema Preview (Development Only)

{
  "@context": "https://schema.org",
  "@graph": [
    {
      "@type": "Organization",
      "@id": "www.dataguard.com#organization",
      "name": "DataGuard",
      "legalName": "DataCo GmbH",
      "description": "DataGuard, the European leader in security and compliance software, is trusted by more than 4,000 organizations across 50+ countries. We help you identify and manage your security and compliance risks and fast-track your certifications and compliance by combining expert consultancy with AI-powered automation. Our purpose-built, all-in-one platform is developed with the experience of over 1.5 million total hours by a team of certified security and compliance experts.",
      "foundingDate": "2018",
      "taxID": "DE315880213",
      "logo": "https://7759810.fs1.hubspotusercontent-na1.net/hubfs/7759810/DataGuardLogo.svg",
      "url": "www.dataguard.com",
      "email": "info@dataguard.de",
      "telephone": "+49 89 452459 900",
      "address": {
        "@type": "PostalAddress",
        "streetAddress": "Sandstrasse 33",
        "addressLocality": "Munich",
        "addressRegion": "Bavaria",
        "postalCode": "80335",
        "addressCountry": "Germany"
      },
      "sameAs": [
        "https://www.linkedin.com/company/dataguard1/",
        "https://www.youtube.com/channel/UCEQzPZ6sCBCj9cAoBvaLL6w",
        "https://x.com/i/flow/login?redirect_after_login=%2FDataGuard_dg"
      ]
    }
  ]
}

✅ Organization schema markup for "DataGuard" has been injected into the document head.