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Account Manager (m/f/d)

Munich
Customer Success
Hybrid
FullTime
Dataguard badge

YOUR JOB

Do you enjoy owning customer relationships and turning trust into long-term growth? Are you motivated by managing a portfolio and actively driving expansion within existing accounts? Do you like combining consultative conversations with commercial responsibility? In this role, you’ll work closely with decision-makers in our customers, understand their priorities, and proactively develop their accounts. You’ll be the commercial owner of your portfolio, ensuring customers see continuous value and grow with DataGuard. Ready to make an impact at the intersection of relationship management and revenue growth? Then join us on our journey.

WE PROTECT THE PEOPLE BEHIND THE DATA
We are a fast-growing security and compliance tech company with a clear purpose: we protect the people behind the data. With over 200 team members worldwide and with offices in Munich, Berlin, London, Vienna and Stockholm we help more than 4,000 global customers get certified fast and build a strong and scalable risk posture. With AI-powered automation, self-serve capabilities and additional tailored expert advice, we offer our customers a seamless security and compliance experience to stay ahead of the rapidly evolving security landscape and challenges like the surge in cyber-attacks.

WHAT YOU'LL BE DOING

  • You independently manage a portfolio of mid-sized business customers and ensure they realize the full value of our solution.

  • You establish and maintain strong, long-term customer relationships, deliver product demonstrations, and support customers in optimizing their use of our product.

  • You engage closely with decision-makers and company founders, gain a deep understanding of their priorities, and proactively support them in achieving their objectives.

  • You guide customers throughout the entire lifecycle and actively drive expansion and retention within your portfolio.

  • You identify potential challenges at an early stage, lead solution-focused conversations, and ensure sustained customer satisfaction.

  • You analyze customer usage and behavior to derive concrete actions that maximize customer success with our solution.

  • You actively promote customer engagement, gather impactful success stories, and share best practices across the customer base.

  • You collaborate closely with cross-functional teams such as Marketing, Sales, Product Development, and Technical Support to deliver a seamless end-to-end customer experience.

WHAT YOU'LL GET IN RETURN

  • The freedom, trust, and tools to do what you love and make an impact in a purpose-driven company, committed to doing genuine good in the digital world.

  • Enjoy a high degree of flexibility with tailored working hours, choice of work location, and benefits that support your lifestyle, health, and family needs.

  • Join a secure, future-focused role in a dynamic scale-up positioned to make a major impact in the rapidly expanding Security & Compliance market.

  • Grow along expert or leadership paths with support from employee accelerator programs, bi-annual feedback cycles, and a personal training budget.

  • Work in an environment that values autonomy, rapid decision-making, a flat hierarchy, and collaborative, eye-level communication to keep things moving forward.

THE QUALITIES YOU’LL NEED TO SUCCEED

  • Strong communication skills with a passion for product demos and meetings

  • Proactive, independent work style with a strong team spirit and excellent prioritization skills

  • Interest in compliance & security – we’ll teach you everything you need to know

  • Experience with software products and their development is a plus

  • Enthusiasm for a dynamic, fast-paced environment with continuous growth and development

  • Fluent German (C2) and English skills, both written and spoken, are required

LAST BUT NOT LEAST. FROM THE BOTTOM OF OUR HEARTS:
No matter your origin, ethnicity, gender identity, religion or individual requirements; at DataGuard, all that counts is the person you are. As Guards and Guardettes, we are united not only by our dedication, but also by our shared belief in our purpose: Protect the people behind the data. Convince us with your personality and your skills – and together we will make great things happen. We are looking forward to meeting you!


#LI-DNI

Let’s get things started
The hiring process

Our hiring process is a two-way journey. While we learn about your experience, strengths, and ambitions, you’ll also get to know who we are, what drives us, how we work, and the impact we aim to make. From your first interaction, we want you to feel what it means to care deeply, build bridges across ideas and backgrounds, create trust through action, and conquer peaks as a team.

Application

Send us your application.

Interview

Step into the conversation.

Meet the team

Next up, it’s time for you to impress the team.

Founder talk

Meet one of our founders.

Questions?Check out our FAQs

Where are your offices located?

Do you provide support to new team members moving home or arriving from abroad?

How does the onboarding process work?

Will I have the option of working from home?

Does DataGuard offer any benefits to their employees?

What is the typical hiring process and timeline?

What opportunities are there for career growth and professional development?

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